If you have questions about a course or service you can call and talk to one of the staff and they will cover the detail you need, if you are ready to make a course booking you have the following options:
Yes you can make the booking and get the course material setup so you can start preparing but choose your ideal course dates later eg: waiting for leave to be approved or shift details to be released.
Yes, you can change your course dates for free if you give us 7 working days notice as it may affect staff or other students.
If it's less than 7 working days but more than 48 hours notice, we have a $50 re-booking fee. Date changes within 48 hours of the scheduled course will incur a re-booking fee at 50% of the course cost. A no show for your scheduled course date will result in forfeiture of full course payment.
We do have minimum required numbers on courses as you would expect, talk to one of our staff in regards to each course specifically, if minimum numbers haven't we could make an offer to cover part of the cost to break even on our costs or shift to another course date.
We do offer course refunds minus the course activation fee if a student has a medical issue found by a doctor that precludes them from scuba diving. We will need to see a certificate that the student has failed their dive medical in order to issue a refund. Refunds are not issued for a change of mind.
We issue gift vouchers that can be used for any service or product we offer. Gift vouchers have a 3 year expiry date, we do not offer refunds on gift cards or exchanges for cash, if a gift voucher is for a specific program and the cost of the program goes up the difference will need to be covered at the time of booking, costs can change drastically over the life of a voucher and we need to adjust costs based on increasing supplier costs and inflation.